For Hirer's:

What is InstaLance ?

InstaLance.com is an online Outsourcing destination where, you can connect with freelancers from all over to world in real time and get your job done. Once joined you can search the freelancer database and find a suitable freelancer instantly!!!. You can use Text/Audio/Video chat for communication.

What kind of work can I get done ?

There are freelancers from 200+ categories registered right from web design to automotive to health. You can ask for anything the freelancer is able to do and submit it online. You can get a project done, ask questions about a topic or even have a one-on-one tutoring session with a freelancer.

How to communicate with multiple freelancers simultaneously regarding a single project ?

You can create a chat room and invite suitable freelancers who are online to receive proposals simultaneously.

Note: Chat rooms will be deleted automatically once it becomes empty.

How to pay a freelancer ?

Once you have deposited funds into your InstaLance.com account, you can pay using the following options: 1. Chat Award 2. Chat Timer 3. Milestone Payment (Recommended) 4. Direct Transfer.

How do milestone payments work ?

Milestone payments are payments to freelancers which are on hold. That means freelancers do not get the money until you release it to them. And the payment can only be cancelled by freelancers.

It's used to protect both, the hirer and freelancer.

How can I deposit money into my account ?

You can use PayPal to deposit money into your account. Other depositing options will be added in future.

What fees will i be charged ?

Using InstaLance.com is free for hirer's. The only fee you pay is the PayPal Fees (7%) while depositing funds into your account.

Can I withdraw money that I have deposited into my account ?

Yes. In case you do not find a suitable freelancer for your work or have cancelled your project, you can withdraw the money deposited to your PayPal account. However, 10% processing fee will be taken by InstaLance.com and you will receive the remaining amount usually within 7 working days.

How quickly my work/job will be completed by freelancers ?

The completion time can depend on many factors like the skill required, research needed or any other factor which varies from each project to another. So you are requested to clarify the turn-around time with the freelancer prior to assigning them work.

Trouble Shooting Connection Issues

90% of the connection issues are caused due to firewalls installed on the user computers. If you are having connectivity issues with the other party while communicating via Text/Audio/Video chat or Screen Sharing or sending files, please try disabling your windows firewall or any other firewall programs like AVG, Mc Afee.

For Freelancer's:

What is InstaLance ?

InstaLance.com is an online Outsourcing destination where, hirer's from all over the world can connect with you in real-time and you can provide your services to them in exchange for money. You can use Text/Audio/Video chat for communication.

How can i find work ?

InstaLance.com is designed in such a way that hirer's can find freelancers easily. If a hirer has a job to be done, he can search the freelancer database and contact the freelancer he finds suitable. Also, you can keep an eye on chat rooms created by hirer's and respond to suitable projects. So, the more you stay online, more are the chances a hirer will contact you. We are working on a future version of Instalance.com where freelancers will be able to find their prospective clients easily.

What kind of services can I provide ?

You can provide online services related to 200+ categories available on InstaLance.com. e.g.: a Web Design job, Content Writing or even Teaching someone how to dance!!

How can I earn money on InstaLance.com ?

You can earn money by providing services online related to 200+ categories just like you do elsewhere. The amount you earn is something that your hirer agrees with you to pay.

What is the Guarantee that I will get money after the successful completion of work ?

You are requested to use milestone payments if you need additional guarantees, where the money is held under escrow by InstaLance.com until you finish the job. If there is a disagreement between hirer and freelancer a dispute can be raised by either of you.

How are disputes resolved ?

InstaLance.com offers dispute resolution services to users who elected to use milestone payments. There will be three stages for a dispute resolution process, each of which can result in a resolution:

1. Settlement by understanding among each other.

2. InstaLance.com collects evidence from both parties involved in the transaction and conducts its own investigations. Both parties have 7 days to submit evidences after which submitted will be deemed invalid. $10 or 10% of the milestone payment, whichever is greater will be collected by InstaLance.com as Dispute resolution fee.

3. InstaLance.com will complete its dispute study in 10 Days after collecting evidences and offer its verdict. If both parties reach an understanding among themselves at this stage, the dispute will be closed based on your resolution.

How to withdraw money earned ?

You can withdraw money to your PayPal account. More withdrawal options will be added in future.

Can i use money I earned to hire a freelancer ?

Yes.

What are the fees associated with freelancers ?

1. Chat Award Payments : 10%
2. Chat Timer Payments: 5%- 10%
3. Milestone Payments: 0%
4. Direct Transfers: 0%
5. All PayPal withdrawal requests: 10%

How long will it take for the requested money withdrawal to arrive in my PayPal account ?

It can take up to 7 days for us to process PayPal withdrawal requests.

General:

Trouble Shooting Connection Issues

90% of the connection issues are caused due to firewalls installed on the user computers. If you are having connectivity issues with the other party while communicating via Text/Audio/Video chat or Screen Sharing or sending files, please try disabling your windows firewall or any other firewall programs like AVG, Mc Afee.

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